It would be quite naïve to think that Artificial Intelligence (AI) is just impacting our personal lives as with the recent progress we can say AI is on the threshold of penetrating every key industry. Be it transportation, healthcare, advertising, education, finance or legal, AI and robotics are making noteworthy marks almost everywhere and this holds true for our workplaces too. Technology is shifting the way we interact with the world and there is no doubt that it will also influence our nine-to-five in the next few years, let’s see how:
AI And Robotics @ Workplace
According to a survey by US-based Pegasystems, 69 percent of the people believe that the term ‘workforce’ will evolve to contain both machine and humans over time. Organizations now believe that coupling humans together with machines will create a more effective, affianced, and meritocratic workforce. Let’s find out the increased role of AI and robotics in the workplaces of the future:
Spotting The Best Candidates
Companies can now simply provide job descriptions, AI collects and crunches data from a variety of different sources to find a suitable candidate with the right talent and experience to match with a job seeker who might never have thought of applying to the company. Businesses using AI for personnel management can start implementing such systems before workers are even hired—this will help them find the best candidates for their workforce.
Hiring the right candidate is just one benefit of AI at a workplace, AI allows business managers to track how their staff members handle various aspects of their job. Software’s like Veriato enables the managers to virtually log everything that is going on an employee’s computer - web browsing, email, keystrokes, document, chat, and app use are just a few activities to name. This software takes periodic screenshots which can be referred by the manager to track their employees.
AI also helps in determining a baseline for the company’s activities and hunts for anomalies which indicate poor productivity (like hours spent on online shopping websites), malicious activities (repeat failed password attempts) or an intention to leave the company (copying a folder of contacts).
This is not all, AI is also allowing business to track the whereabouts of their employees while they are at the office premises. Bluvision is a company that makes radio badges, these badges can track the movement of employees or objects in an office building, it displays all the movements in an app and sends out alerts when any badge wearer violates a policy set by the customer.
Unbiased Employee Evaluation
Organizations all the time come under the scrutiny on equal pay for equal work issues, in such scenario the use of unbiased machine intelligence to analyse employee effectiveness play a key role in leveling the playing field. According to a global study, 66 percent of the people believe that the widespread use of AI will give rise to a more transparent meritocracy in the workplace and 74 percent think that within 10 years, AI will become standard practice for evaluating employee performance.
Automation & Cost Savings
Increasing number of companies are now considering to outsource processes which can be automated to the machines. While this looks like a major concern for the unskilled layer of workers who might lose their jobs to automation, the other side looks like an incentive for the business as they can now spend those saved costs on appointing more qualified specialists in other important areas.
Another advantage of automation is improved customer services, AI is already making a huge mark in the customer service industry, in the next five years, AI will help suggest next best actions for most customer service agents resulting in enhanced customer services.
Enhanced Decision Making
By enhancing work with machine intelligence, human employees will be vested with more autonomy and will have a greater sense of job satisfaction. AI and robotic will allow staff to take informed decisions at work and which will also compress the traditional management hierarchy.
Currently, there is a disconnect in understanding the real implications of implementing AI and robotics on the roadmap as adoption is still in its very nascent stages. But, it does have a very promising future, some examples are pretty evident today, and others might take some time to become clear. What is your company doing to transform the workplace using artificial intelligence?