Firstly, I’d like to discuss a little bit about the convergence of Big Data and AI.

Big Data with AI has emerged as the single most important development that is shaping the future of how firms drive business value from their data.

The availability of greater volumes and sources of data, is for the first time enabling capabilities in AI and machine learning that remained dormant for decades due to lack of data availability, limited sample sizes, and an inability to analyze massive amounts of data in milliseconds.

There is so much data being created, an estimated amount of 44 zettabytes by 2020 - according to International Data Corporation (IDC). That's where AI comes in. AI adds an intelligence layer to big data to tackle complex analytical tasks much faster than human could ever hope to. Big data has enabled data scientists to access and work with massive amounts of data without restriction and implement rich and intelligent AI algorithm (e.g. self driving cars, wearable devices, apps etc.) which is changing the way we live.

For examples, wearable – a technology that aims to make life easier. With wearable technology, learning more about yourself has not only become high-tech but also real-time. From devices and apps that help you track heart rate and food consumption details to gadget that monitor your mood and even surrounding air. According to an April 10th press release from IDC, a research company that analyses future trends, “Wearables took a huge step forward over the past year and shipment volumes will exceed 19 million units in 2014, more than tripling last year’s sales. From there, the global market will swell to 111.9 million units in 2018.”

I believe there are major four ways wearables can help improve our lives:-

  1. Firstly, wearables keep us FIT – a bracelet which tracks your activity levels, your nutrient intake and improve your fitness. NIKE –Fuelband is one such initiative.

  2. Secondly, wearables save life – there are wearables which are not only crucial to your health but can also save lives. A wearable health monitor and GPS location device keeps track of the elderly and can alert their caregivers when something is wrong.

  3. Thirdly, wearables keep us safer – an average smartphone user checks their phone 34 times a day. With people constantly looking at their devices on the go, things can get dangerous. This is where Google Glass comes into play, which is the beginning of this challenge.

  4. Fourthly, wearables make things fun – apart from making things easier and improving our health, these devices can make life more interesting and fun

Today, the biggest market in wearable technology is Health & Fitness. Big companies are putting wearables to work to figure out how to use these kinds of gadget to improve their business. They are giving wearables to employees and customers to gather subtle data about how they move and act, and then use that information to help them do their jobs better or improve their buying experience.

However, there is a big risk involved. People will naturally resist real world intrusion into their privacy, so businesses needs to be very careful about asking employees and customers to strap gadgets on their head, chest, wrists etc. This compels me to think that we need to truly evaluate the real need of wearable technology. Much of what is being done with wearable devices is happening simply because it can be done. However, several users still are not sure about wearables and whether they want to walk around with devices strapped to them all day. Is this the paradox of wearables?

The Paradox of Wearables

Today, each one of us has so much personal digital data flowing out there that it is possible for someone to steal an entire online identity and cause real damage offline.

You already know that your personal information and references to your social media presence on Facebook, LinkedIn, Twitter, Instagram, Flickr etc. are all over google. This is the data that you know about and it is just a fraction of what can be unearthed with a little drilling, what is really scary is the data that you don’t know is constantly being collected, like your location data. Multiple apps collect location data and track your movements 24x7. Apart from your mobile phone if you use a smart card to pay road-toll or access public transport, you can be tracked by that as well. Some companies are taking this to the next level by using location data to confirm that employees not in the office are actually where they claim they are.

On the financial front, every time you swipe a credit or debit card you release more digital information. A marketer may analyse credit card purchases and deduce likely interests. Online retail giants like Amazon, Ebay use such deduction algorithm when it offers hints like ‘people who viewed this product also looked at the following products'. Indian players like Myntra and Flipkart use similar analyses. Recommender systems can help people to find interesting things. Amazon’s recommendation system has helped the technology giant to reap billions in sales increase; NETFLIX is another such success story.

Put all these bits and pieces together with just a little online snooping and you could create a detailed composite of an individual’s identity. This may sound like a crime fiction but the basis for it is visible everywhere, if you know where to look. If this personal information falls into the wrong hands, it can lead to a wide spectrum of cyber-abuse like employment or housing discrimination, higher insurance rates, identity theft, or targeted advertising. Maybe it’s high time you give a thought to the question – “how public is your private life?.”

Having said all this, I see a silver lining - with wearables, every individual becomes a data generator and transmitter. We generate data that is continuously being collected by various government agencies and private companies. This data can be monetised and can also be used to make life easier for the people. What we need to make sure is that the data does not get manipulated or misused.

What’s your take? Chime in with your thoughts below.


Editor's Note:
A smartfone is the simplest wearable that we don't necessarily 'wear', but definitely 'touch', to give away information. Can you imagine a life without your smartfone? :-) Please share your comments. Thank you.

Rohit Yadav

A customer experience evangelist, I help companies identify and make the best use of their key performance indicators and generate insights to improve their customer experience.